I have worked over 20 years in the addiction/chemical dependency treatment field. I have worked as an intake worker, then a counselor, and later as a manager of both inpatient and outpatient programs, and in psychiatric clinics in the northeast and here in NC. Thirteen years ago, I made a career change to work for Vocational Rehabilitation Services, as a VR counselor, later as an Assistant Unit Manager and then Unit Manager (in Charlotte, Greensboro, High Point and Burlington). I always have been a consumer advocate throughout my working life and I believe in providing excellent customer service. Two years ago I was blessed to be hired as the new Director of the NC Client Assistance Program replacing Kathy Brack who retired after 17 years. This job provides a great opportunity to assist consumers in managing their way through the State VR & IL programs and to impact the policies and services delivery of these programs.